Terms and Conditions

7. Atlas DataBack+

7.1 What it is. Atlas DataBack+ is an optional paid add-on available at checkout. It is a loyalty benefit. It is not insurance, not a refund, and not a financial product.

7.2 How the reward is calculated.When your eSIM expires, Atlas calculates a reward based on the mobile data left unused, in proportion to the data purchased, applied to Atlas's margin on that order. The applicable share and cap are those in force at the time of your purchase and are recorded with your order.

7.3 Cap. The reward is capped at €6.00 per order.

7.4 Conditions. A reward requires: the add-on purchased, the order delivered, the eSIM expired, and a final usage report received from the network operator after expiry. Orders that are refunded or cancelled generate no reward. Unlimited plans are not eligible, as unused data cannot be determined.

7.5 Using your credit. Credit is issued to your Atlas Wallet as restricted credit. It applies automatically to your next order for a plan above 5 GB, is used once and in full, and any remainder is not carried over. It cannot be transferred, combined across orders, exchanged for cash, or withdrawn.

7.6 Validity. Credit expires 90 days after issue. Atlas notifies you by email before expiry.

7.7 Changes. Atlas may change the price, share or cap for future purchases. Changes never affect orders already placed: each order retains the terms in force when it was purchased.

A plain-language summary is available on the Atlas DataBack+ page.

8. Virtual Phone Numbers

8.1 Nature of the service

ATLAS eSIM provides virtual phone numbers supplied by licensed third-party telecommunications carriers. A number is assigned to your account for the period you have paid: you receive a right to use it, not ownership of it. Phone numbers remain subject to the rules of the carrier and of the telecommunications regulator of the country concerned.

8.2 Paid period, renewal and release

• Your number stays assigned to your account as long as your service is paid and active. We do not reassign an active, paid number to anyone else.
• You may renew monthly, including by automatic monthly payment from your account ("Keep this number"). Automatic renewal continues until you cancel it; cancellation takes effect at the end of the month already paid.
• Before your paid period ends, we remind you by email and in your account. If the service is not renewed, the number may be kept for a short grace period and is then released to the carrier.
• A released number cannot be recovered and may be reassigned by the carrier to another person. Continuity of your number therefore depends on timely payment.

8.3 No guarantee of permanence

We aim to keep your number for as long as you pay for it, but we cannot guarantee that a number will remain available indefinitely. A carrier or a regulator may require a number to be changed, suspended or withdrawn, a carrier may stop offering numbers in a country, and events outside our control may occur. In such a case, we will inform you as early as reasonably possible and, at our option, offer you a replacement number or credit your Atlas balance for the unused part of the period you have paid. This is your sole remedy for such events.

8.4 Third-party services (WhatsApp, Telegram, banks, apps)

ATLAS eSIM is not affiliated with WhatsApp, Telegram, banks or any other third-party service. We do not guarantee that any third-party service will accept a virtual number, continue to accept it, or keep sending verification codes to it. Third parties may change their policies, restrict virtual numbers or suspend accounts at their sole discretion. ATLAS eSIM is not responsible for the loss of, or loss of access to, any account you register with a number. We strongly recommend that you enable each service's own security options (for example a PIN or two-step verification and a recovery email) and do not rely on a virtual number as the only way to recover an important account.

8.5 Messages and calls

Unless stated otherwise on the offer, numbers receive SMS and calls only; they do not send them. Delivery of messages depends on the sender and on telecommunications networks: we do not guarantee the delivery of every message, its delivery time, or delivery from short codes or alphanumeric senders. Features available for calls depend on the number and on the current version of our apps.

8.6 Your responsibility and acceptable use

You are solely responsible for the use of your number, for the accounts you create or verify with it, and for complying with applicable laws and with the terms of the services you use. You agree not to use a number for:

• fraud, scams, phishing, identity theft or impersonation of any person or organisation;
• spam, harassment, threats, or any unlawful or abusive communication;
• creating fake, bulk or automated accounts, or evading bans, limits or verification for unlawful purposes;
• money laundering, financing of illegal activities, or any other illegal activity;
• reselling or sub-letting numbers without our written permission.

If we reasonably believe that a number is used in breach of this section, or if a carrier or an authority requires it, we may suspend or terminate the number immediately, without refund. We cooperate with competent authorities upon lawful request. You agree to indemnify ATLAS eSIM against any claim arising from your use of a number in breach of these Terms.

8.7 Numbers requiring identity documents

Some numbers are reserved by the carrier to residents of the country and require identity and address documents. You confirm that the documents and information you provide are genuine, valid and your own. They are transmitted directly to the carrier for regulatory verification; the carrier alone decides whether to approve them. You pay when you order, then send your documents from your account; the carrier usually reviews them within 3 to 5 business days. If the carrier declines them, or if you do not send them within 14 days of payment, the order is cancelled and your payment is refunded to your Atlas balance. Providing false or third-party documents leads to termination of the number without refund.

8.8 Refunds for numbers

Because a number is reserved for you as soon as it is assigned, number purchases and renewals are non-refundable once the number has been assigned, except where the carrier refuses the order or your documents (refund to your Atlas balance) and in the cases described in section 8.3. Monthly renewals are not refunded on a pro-rata basis when you cancel.

8.9 Transfer and porting

Numbers are personal to your account. They cannot be transferred to another person or ported to another operator, except where our support team agrees to do so and it is technically possible. Messages received before a number was assigned to you are never shown to you, and messages you received are no longer accessible to you once the number is released or transferred.