Refund Policy

1. Overview

ATLAS eSIM is a brand operated by TYIGO LLC. This Refund Policy explains when and how you can request a refund for an eSIM purchased on atlas-esim.com.

2. Eligible Refunds

You may request a full refund when:

• The eSIM was never delivered (no QR code received by email or in your dashboard)
• The eSIM could not be installed due to a technical issue on our side that our support team was unable to resolve
• The eSIM has not been installed or activated and you request the refund within 30 days of purchase
• You were charged more than once for the same order

3. Non-Refundable Cases

Refunds are not granted when:

• The eSIM has been installed or activated
• Any amount of data has been consumed
• The validity period of the plan has started or expired
• Your device is not eSIM-compatible or is carrier-locked (please check compatibility before purchase)
• The issue is caused by local network conditions outside of our control

4. How to Request a Refund

Send an email to Contact@atlas-esim.com with your order reference, the email address used at checkout, and a short description of the issue. Our support team replies within 24–48 hours.

5. Processing Time

Approved refunds are issued to the original payment method (card or PayPal) within 5 to 10 business days, depending on your bank or payment provider.

6. Contact

For any questions about this Refund Policy, please contact us at: Contact@atlas-esim.com